GRC Advisor and Architect specialising in enterprise governance, risk and compliance platforms. I work at the intersection of complex regulatory frameworks and practical technology, helping organisations design, adopt and mature the systems that underpin their ethics and compliance programmes. Currently focused on driving adoption, long-term value and programme maturity for enterprise customers at GAN Integrity.
Drive platform adoption across compliance, legal, and HR teams through structured onboarding, configuration, and best-practice workflows, monitoring usage and engagement closely and stepping in early with training, enablement sessions, and tailored recommendations so every customer gets full value from the product.
Own renewals and expansion across a portfolio of accounts, building trusted relationships with stakeholders at every level and using regular business reviews to demonstrate clear return on investment well ahead of renewal, partnering with Sales to turn changing customer priorities into growth opportunities.
Take a proactive approach to account health, identifying churn signals early through usage data and stakeholder engagement, and putting clear success plans in place with customers to rebuild value and protect recurring revenue.
Act as the voice of the customer inside GAN Integrity, sharing feedback and friction points with Product and Engineering to help shape the roadmap, keeping customers informed on new releases, and bringing a consultative GRC and compliance perspective to help them mature their wider ethics and compliance programmes.
Delivered end-to-end implementation and solution design for Resolver’s GRC and risk management platforms, supporting enterprise customers with complex regulatory, operational, and governance requirements.
Partnered closely with Professional Services, Product, and Engineering teams to translate customer risk frameworks and compliance needs into scalable system configurations and best-practice workflows.
Acted as a trusted advisor to client stakeholders, providing guidance on GRC maturity, platform optimisation, and long-term value realisation aligned to business objectives.
Supported pre-sales and post-sales engagements through solution demonstrations, technical discovery, and handover into delivery, ensuring continuity and delivery confidence.
Contributed to the evolution of Resolver’s delivery methodology, documentation, and implementation standards as part of Kroll’s wider GRC consulting practice.
Partnered with customers post-sale to assess business needs, map requirements, and deliver successful implementations of NAVEX’s Integrated Risk Management (IRM) solutions.
Led multiple concurrent projects, designing and implementing best-practice processes while ensuring alignment with defined scope, timelines, and stakeholder objectives.
Acted as a key liaison between customers and internal teams (Education, Support, Product Engineering), translating complex business requirements into functional solutions and clear documentation.
Presented NAVEX solutions with technical and functional expertise, driving adoption through tailored training, project plans, and effective use of Salesforce and PSA tools.
Collaborated with various teams, including Implementation Managers, Client Success Managers, and Product and Engineering teams, to understand client needs, set up software and integrations, create and apply technical solutions, and support successful feature launches.
Acted as a key point of contact for client queries, supported Sales and Client Success teams, and provided expertise in product adoption and issue resolution.
Championed new software releases, trained teams, and facilitated workshops to ensure effective product delivery and client satisfaction.
Bridged the gap between client-facing and product teams, offering technical feedback and influencing the product roadmap.
Provided on-site technical support to clients in setting up their POS hardware and completing client-specific configurations.
Managed a portfolio of 15 enterprise clients and over £3M in ARR, owning the full post-sales relationship and fostering long-term partnerships with stakeholders at every level.
Led post-implementation work to embed the platform into customers' day-to-day operations, ensuring successful rollout, configuration optimisation, and adoption across their teams.
Conducted Executive and Quarterly Business Reviews (EBRs and QBRs) to demonstrate value, align on strategic objectives, and shape success plans for the year ahead.
Ran regular customer health checks, monitoring usage and engagement to identify risks early and act on them before they affected satisfaction or renewal.
Acted as a strategic advisor to customers on their privacy and compliance programmes, serving as SME for Cookie Compliance and Consent and guiding them on best practice and programme maturity.
Grew account spend through upsells and cross-selling across OneTrust's wider product suite, partnering with Sales to identify and close expansion opportunities.
Maintained a 95% renewal rate through effective client training, enablement, and engagement in product roadmap discussions.
